Refund policy


Due to the nature of cosmetic products and hygiene standards, Miss Nails does not accept returns or exchanges unless the product received is damaged, defective, or incorrect.

However, as an added customer benefit, returns are accepted within 30 days, free return shipping is provided, no restocking fee is charged, and no items are marked as final sale—only if the return request meets our eligibility and hygiene criteria listed below.

1. Eligibility for Return/Replacement

You are eligible for a replacement or return if:

  • You received a damaged product

  • You received a wrong item/shade

  • You received a missing item

  • You received a defective or leaking bottle

Conditions:

  1. Issue must be raised within 24–48 hours of delivery.

  2. A clear unboxing video without pause/cut/edit is mandatory for any claim.

  3. The product(s) must be unused, unopened, and in original packaging.

  4. Return window available up to 30 days from the date of delivery (only if the item meets unused/unopened criteria).

2. Non-Returnable Items

To maintain hygiene and product integrity, we do not accept returns for:

  • Used or opened nail polish/nail care products

  • Products without an unboxing video

  • Free gifts, combo products, or bundle items

  • Cases where the customer changes their mind

  • Products damaged due to improper storage after delivery

  • Orders placed during sale, discounts, or special offers (unless damaged/incorrect)

Note: Even though we offer a 30-day return window, hygiene rules still apply strictly—opened/used items cannot be returned.

3. Refund Process

If your return/replacement is approved:

  • Refunds will be provided only as store credit/coupon/voucher

  • Store credit is valid for 3 months

  • No monetary refunds (bank, UPI, card) are provided except:

    • Non-serviceable pin codes

    • Out-of-stock scenarios

    • Other rare approved cases

  • Free return shipping is provided when applicable

  • No restocking fee will be charged

4. Cancellations

  • Orders can be cancelled only before dispatch

  • Once an order is shipped, it cannot be cancelled

  • Cancellation refunds are issued as store credit

  • For prepaid orders cancelled before dispatch, payment gateway charges may be deducte

5. Damaged/Incorrect Product Claims

For quick resolution, share the following within 24–48 hours:

  • Clear unboxing video (mandatory)

  • Images of the product, packaging, and shipping label

  • Order number and registered phone/email

Our team will review and respond within 24–72 working hours.

6. Missing Products

If an item is missing from your package:

  • Raise the claim within 24–48 hours with a full unboxing video

  • Claims without video proof cannot be accepted due to high fraudulent cases in the industry

7. Exchange Policy

We do not offer exchanges for:

  • Wrong shade choice

  • Personal preference changes

  • Allergic reactions (patch test recommended)

8. Out-of-Stock Orders

If an item becomes unavailable after order placement:

  • Customer will receive store credit

  • In rare cases, a refund to the original payment method may be approved